Elevate customer insights with Manulife as a Customer Experience Analyst. This hybrid role focuses on data analysis and driving actionable outcomes that improve customer experiences.
Join the Canada Segment CX Intelligence and Activation team to become a vital part of Manulife's mission. In this role, you will leverage your skills in analyzing customer feedback, utilizing tools such as SQL, Power BI, and Medallia. Collaboration with cross-functional teams is crucial as you help translate insights into meaningful business actions.
Key Responsibilities: • Analyze customer feedback across journeys and channels • Synthesize data into actionable insights and reports • Use SQL for data validation and investigation • Partner with teams for survey operations and data enhancements • Identify pain points and emerging trends from customer data
Requirements: • Bachelor’s degree in a relevant field or equivalent experience • 3+ years in analytics or customer experience • 1+ years of SQL experience • Proficiency in Power BI or similar tools • Solid analytical and communication skills
Shape customer outcomes through data-driven insights and a customer-focused approach at Manulife.