Customer Experience & Medical Office Coordinator

Location: Surrey, BC (On-site)

Job Type: Full-Time

Pay: $20.00 - $25.00 per hour (plus commission and overtime pay eligible)

Benefits: Dental care, Extended health care, Paid time off

Minimum Requirements:

- Experience in a Medical Office (Physiotherapy, Massage Therapy, Occupational Therapy, or similar/related clinic)
- Office Coordinator Skills (See below for more details)

Be Part of a Successful - Team That Supports Each Other! We’re looking for a Customer Experience & Medical Office Coordinator to join our successful and dynamic team in Surrey, BC. This role is perfect for someone passionate about delivering exceptional patient care, thrives in a collaborative environment, and enjoys making a real difference within the clinic.

What Makes Us Different?

- Team-Oriented Environment: Join a group of dedicated professionals who work together to achieve common goals, always willing to lend a hand and support each other.
- Office Perks: Enjoy on-site snacks, access to a gym at each location, and wellness activities to keep you energized and motivated!
- Treatment Perks: Enjoy discounts on treatments to keep yourself feeling your best.
- Employee Perks: Full benefits package including dental care, extended health care, and paid time off for relaxation and well-being.

Key Responsibilities:

- Patient Engagement & Retention: Connect with patients through personalized communication, ensure high satisfaction, and re-engage patients who’ve dropped off.
- Front Desk & Office Support: Provide a welcoming atmosphere for patients, manage scheduling, and maintain accurate EMR records.
- Team Collaboration: Work closely with colleagues to promote new initiatives and continuously improve patient care.

What We’re Looking For:

- Required Experience:



Must have some background in medical office administration or customer-facing roles, especially in physiotherapy, massage therapy, or occupational therapy clinics.
- Skills:
- Phone Skills: Professional and friendly phone etiquette is key to positive patient communication.
- Microsoft Office Suite: Proficiency in Office tools (Word, Excel, Outlook) to handle schedules, patient communications, and documentation.
- Excel: Comfortable using Excel to track data, manage patient appointments, and generate reports.
- Digital Systems: Experience with EMR systems and the ability to adapt quickly to new digital tools and software.
- Personality: You’re a problem-solver who works well with others and thrives in a collaborative environment. You care about the details and always put patients first.

Why Join Us?

- Growth Opportunities: Clear paths to advance your career within the team, with opportunities for professional development and internal promotions.
- Work Workplace: A positive and collaborative workplace where every team member contributes to our collective success.
- Rewards for Effort: In addition to your base salary, enjoy commission and overtime pay opportunities that recognize and reward your hard work.

If you’re ready to bring your skills to a supportive, high-performing team that values growth, collaboration, and patient care, apply today! Join over 40 staff working across 3 successful locations with over 1000 5-star reviews. Apply today to be part of a thriving clinic that focuses on holistic, evidence-based care!

#IndRegKin

Job Type: Full-time

Pay: $20.00-$25.00 per hour

Benefits

- Dental care
- Extended health care
- Paid time off

Ability to commute/relocate:
- Surrey, BC V3W 1Y4: reliably commute or plan to relocate before starting work (required)

Experience:
- Medical Office: 1 year (preferred)

Language:
- English (required)

Work Location: In person

📌 Customer Experience & Medical Office Coordinator (Surrey)
🏢 Pure Life Physiotherapy
📍 Surrey