Start your journey with Cozey as a Customer Happiness Expert, specializing in delivering outstanding support across diverse channels! This role focuses on customer interaction and issue resolution. Cozey seeks enthusiastic individuals for a vital role in enhancing customer experiences within the e-commerce sector.

As a Customer Happiness Expert, you'll engage directly with customers, becoming a product specialist and a key resource for addressing their needs. This position lays the groundwork for your career, leading to future opportunities in various departments. Key Responsibilities:

- Interact with customers through email, chat, and phone
- Be knowledgeable about Cozey products and promotions
- Address and resolve customer issues quickly
- Follow up post-interaction to ensure satisfaction
- Work with the operations team to manage special requests Requirements:
- Minimum one year of experience in customer service
- Bilingual proficiency in English and French required
- Comfortable using AI and cutting-edge tools in service
- Required availability from 8AM to 12AM EST, all week
- Previous experience in a contact center a plus Help shape exceptional customer experiences while growing your career at Cozey!

📌 Customer Happiness Expert at Cozey (Montreal)
🏢 Cozey
📍 Montreal