About Chronicle Coffee Roasters

Chronicle Coffee Roasters is a craft coffee, family owned company dedicated to sourcing, roasting, and delivering exceptional coffee to our customers and wholesale partners. We're a passionate, tight-knit team that takes pride in quality — from bean to cup. As we continue to grow, we're looking for a detail-oriented and people-first team member to support our day-to-day operations.

The Role

We're looking for a friendly and organized Customer Service & Administrative Assistant to be the first point of contact for our customers while supporting the team with invoicing and reporting tasks. This is a great opportunity for someone who enjoys a mix of people-facing work and behind-the-scenes administrative responsibilities in a agile small-business environment.

What You'll Be Doing

- Responding to customer inquiries via phone, email, and in person in a timely and professional manner
- Processing orders and following up on deliveries or issues as needed
- Preparing and sending basic invoices to wholesale and retail customers
- Supporting the team with general administrative tasks and day-to-day office needs




- Assisting with data entry and keeping internal documents up to date

What We're Looking For

- Previous experience in a customer service or administrative role (1+ years preferred)
- Strong English - written and verbal communication skills
- Comfortable working with basic accounting or invoicing software (QuickBooks, Wave, or similar is a plus)
- Proficient in Microsoft Office or Google Workspace (Excel/Sheets, Word/Docs)
- Organized, reliable, and able to manage multiple tasks with attention to detail
- A positive attitude and genuine enthusiasm for helping people
- A passion for coffee or the specialty food/beverage industry is a bonus — but not required!

What We Offer

- $21.00/hour to start, with a raise to $22.00/hour after 6 months
- Full health benefits package after three months
- Monday to Friday schedule — no evenings or weekends
- A welcoming, supportive team environment
- The chance to grow with a company that genuinely cares about its people

Pay: $20.00-$21.00 per hour

Benefits

- Extended health care

Work Location: In person

📌 Customer Service & Administrative Assistant (Calgary)
🏢 Chronicle Coffee
📍 Calgary