Elevate your career as a Customer Service Agent with MCI in Sydney, Nova Scotia. Embrace a role that involves supporting inbound and outbound inquiries while delivering top-notch customer service. MCI is seeking dedicated Customer Service Agents for various projects, ranging from well-known brands to government programs.

Candidates will excel in solving customer issues, making outgoing calls, and promoting services. This opportunity provides rich training and a clear path for advancement, making it ideal for those looking to build a career in customer support. Key Responsibilities:

- Handle inbound and outbound customer contacts professionally
- Resolve customer issues for first call resolution
- Document and process customer claims accurately
- Collaborate with departments to solve problems
- Attend training sessions to stay updated on processes Requirements:
- Must be 18 years or older
- High school diploma or equivalent
- Solid communication and organizational skills
- Basic Microsoft Office knowledge required
- Ability to type 20+ words per minute Become a key player at MCI by providing exceptional service and fostering customer relationships.

📌 Customer Service Agent in Sydney, NS
🏢 MCI
📍 Sydney