Customer Service / Production Coordinator

A large, privately owned manufacturer experiencing strong double-digit growth is hiring a Customer Service / Production Coordinator.

This position acts as an important link between customers, Sales and Production, helping ensure customer orders are processed accurately and move through production and shipping on schedule.

Responsibilities

- Coordinate customer orders from receipt through production and shipment.

- Work closely with customers, Sales and Production to communicate order requirements and timelines.

- Assist with production scheduling and material requirements.

- Verify order information for accurate invoicing.

- Coordinate shipping and delivery schedules.

- Communicate and coordinate with suppliers as required.

- Track customer requests and related KPIs.

- Review customer feedback and help identify opportunities for improvement.





- Work within established Quality Management Systems and procedures.

Qualifications

- 2-3+ years of experience in customer service, order management, sales support or production coordination, preferably within manufacturing.

- Experience with SAP or another ERP system is preferred.

- Strong organizational skills and attention to detail.

- Comfortable working in a rapid-paced manufacturing environment.

- Strong written and verbal communication skills.

- Proficiency with Microsoft Excel, Word and email.

- Ability to work independently while collaborating with customers and internal teams.

- Post-secondary education is an asset.

This is an excellent opportunity to join a growing industry leader with a strong track record and opportunities for future career advancement.

📌 Customer Service Coordinator (Toronto)
🏢 HotRun
📍 Toronto