Our client is a top financial institution with significant North American holdings. They have operations across most major verticals, including institutional & corporate, wealth management, private clients, commercial banking, treasury, and retail banking.

Introduction

Prime Hires is seeking a skilled Customer Service Professional - Bilingual II to join our client in support of an existing vacancy.

Contract Period: 11 months

Pay Rate: $24 per hour

Location: Remote

Location Type: Remote

Business Hours: Monday – Friday, 8:00 AM - 4:00 PM for the first couple of months, with potential shifts of 10:00 AM - 6:00 PM, 12:00 PM - 8:00 PM, or 9:00 AM - 5:00 PM, depending on business needs.

Job Responsibilities:

- Respond to customer inquiries regarding products, services, and billing.
- Resolve complaints by issuing refunds, exchanges, or billing adjustments.
- Contact customers with updates on inquiries or claims.
- Escalate unresolved issues to appropriate departments.
- Maintain detailed records of customer interactions and transactions.
- Provide follow-up to ensure customer satisfaction.

Experience & Qualification Requirements:

- High school diploma required.
- 2–4 years of customer service-related experience required.
- Data entry and documentation accuracy.
- Proficiency with MS Outlook or similar computer applications, excel.
- French language.
- Strong verbal and written communication.




- Attention to detail.
- Ability to work independently and manage time effectively.

How to Apply: If you are a motivated professional looking to contribute to a leading team, please submit your resume outlining your qualifications and experience relevant to this role. Prime Hires & the clients we represent, value diversity and are committed to creating an inclusive workplace. We invite all qualified individuals to apply. Background screening is required as part of the onboarding process. The type of screening required (criminal, credit, or other verifications) will vary based on the position and client requirements.

We use AI technology as part of our application review process to assist with screening and assessment. All applications are also reviewed by our recruitment team.

Prime Hires & the clients we represent are equal prospect employers, committed to diversity and inclusion.

Prime

Hires is a certified diverse supplier and actively seeks to foster a representative and inclusive workforce. We welcome applications from all qualified individuals, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, Aboriginal status, or any other legally protected factors. We champion building a diverse and inclusive environment.

📌 Customer Service Professional - Bilingual II (Quebec City)
🏢 Robertson u0026 Company
📍 Quebec City