Join Manulife's team as a bilingual Customer Service Professional in Montreal, Quebec, a hybrid role where you can enhance client experiences in retirement and investment inquiries. As a key member of our team, you will utilize multiple systems to respond to complex client requests and provide detailed information about our retirement products. Your proactive approach in identifying client concerns will help us continuously improve service quality.

This role is perfect for those eager to build customer relationships while maintaining high service excellence. Key Responsibilities:

- Handle complex client inquiries at first contact
- Assist with various retirement and investment policy questions
- Resolve inquiries using administrative systems effectively
- Recommend improvements for operational processes
- Maintain knowledge of products and procedures Requirements:
- Bilingual fluency in English and French
- Previous customer service experience in a contact center
- Solid ability to manage multiple inquiries simultaneously
- Skilled in relationship building with customers
- Attention to detail and organizational skills Capitalize on your language skills while contributing to an exceptional customer experience at Manulife.

📌 Customer Service Professional Bilingual (Montreal)
🏢 Manulife
📍 Montreal