Become a key member of Scotia iTRADE's Trading and Service Email Team as a Customer Service Representative based in Montreal, Quebec. Focus on email communication to provide professional, accurate, and timely support to clients while maintaining high service standards. As a Customer Service Representative, you will be the primary contact for client inquiries received through email, tackling issues with expertise and efficiency.

Your role includes processing requests, maintaining service excellence, and identifying cross-sell opportunities to enhance customer satisfaction and loyalty. Key Responsibilities:

- Address client inquiries through email and chat effectively
- Process transactions and requests promptly and accurately




- Maintain detailed documentation of all client interactions
- Uphold Scotia iTRADE service standards consistently
- Escalate complex issues to management as necessary Requirements:
- Post-secondary education in Commerce or Finance
- Familiarity with Canadian Securities Course preferred
- Solid communication and interpersonal skills
- Previous experience in customer service or brokerage
- Detail-oriented with excellent time management skills Thrive in a client-focused environment, leveraging your expertise to elevate Scotia iTRADE's customer experience.

📌 Customer Service Representative at Scotia iTRADE (Montreal)
🏢 Scotiabank
📍 Montreal