About Us

As Canada's leading barber supply distributor, we exist to empower barbers and barbershop owners to build successful, sustainable businesses. Through a carefully curated product selection and industry-leading customer service, we set the standard in the barber and salon space.

Our success is driven by our commitment to excellence—delivering accuracy, speed, and reliability for both our clients and vendor partners.

Position Details

We have an exciting opportunity to join our team in Calgary as a Customer Service Specialist/Administrative Assistant!

You'll be the first point of contact for our valued customers while also providing essential administrative support to our team. From resolving customer inquiries by phone and email to supporting order processing and day-to-day office duties, this multi-faceted role is ideal for someone who is organized, enjoys interacting with people, and has strong time-management skills.

Our Ideal Candidate

- Customer obsessed; Excellent customer service skills, with a proven track record of building rapport and maintaining customer relationships.
- Hungry for knowledge; Dedicated to learning our products, processes, and systems to better support customers and the team.
- Tech savvy; Experienced using office and customer service software (email, Word, Excel, order/CRM systems), and adaptable to quickly learning recent tools.
- Devoted work ethic; Brings energy, urgency, and strong effort every day.
- Detail oriented; Known for their organization skills and keen eye for detail.
- Excellent communication skills; Able to communicate effectively with customers and internally with co-workers/leadership.

What You'll Do





- Answer and direct incoming phone calls using a multi-line phone system.
- Respond to customer inquiries by phone and email in a timely, professional manner.
- Assist customers with mail-in returns and process product warranty claims.
- Handle customer complaints with professionalism and resolve issues effectively.
- Support Accounts Receivable by reviewing the aging report and following up on outstanding payments through courteous email reminders and phone calls.
- Assist sales associates with processing orders and payments as needed.
- Accurately enter and process customer orders into our systems.
- Manage inventory of office supplies and materials, placing orders as needed.
- Maintain accurate records through data entry and organized filing systems.

What You'll Bring

- Proficient verbal and written communication skills in the English language.
- Strong organizational skills, with the ability to manage time and multiple priorities efficiently in a fast-paced environment.
- Positive attitude with a willingness to learn, adapt, and support continuous improvement.
- Ability to work independently as well as collaboratively within a team.
- Strong attention to detail and accuracy in data entry and recordkeeping.

Qualifications

- Minimum of 2 years of experience in a customer service role is required.




- Proficiency with office programs, including email, Word, Excel, and calendar tools, is required.
- Experience ordering and maintaining inventory of office supplies is required.
- Familiarity with managing accounts receivable is considered an asset.
- Bilingual abilities are considered an asset.

Culture We are proud to cultivate a diverse, equitable, and inclusive workplace where people feel valued and supported. Our team is passionate, driven, and collaborative, and we're always looking for individuals who take pride in their work and want to grow alongside a fast-moving company.

How to Apply

If you are passionate about customer service, administration, and the barber industry, we invite you to apply for our Customer Service Specialist/Administrative Assistant position!

Please submit your resume and cover letter through Indeed. We would like to thank all applicants for their interest.

As a condition of employment, successful candidates will be required to complete a criminal background check.

Pay: $19.00-$24.00 per hour

Benefits

- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Ability to commute/relocate:
- Calgary, AB T2E 6K9: reliably commute or plan to relocate before starting work (required)

Application question(s):
- Successful candidates will be required to undergo a pre-employment criminal background check, do you agree to this? (Yes/No)

Experience:
- Customer service: 2 years (required)
- Administrative assistant: 1 year (preferred)

Work Location: In person

📌 Customer Service Specialist/Administrative Assistant (Calgary)
🏢 Empire Barber Supply
📍 Calgary