Become a Customer Service Specialist with OEC Group in Vancouver. Focus on delivering exceptional logistics solutions and maintaining robust client relationships in a fast-paced environment. In this customer-facing role, you will act as the main point of contact for queries, ensure effective issue resolution, and contribute to account management and service delivery. We're seeking a detail-oriented and proactive individual with a passion for logistics and customer success. Key Responsibilities:

- Respond to customer logistics inquiries and concerns
- Conduct regular outreach to maintain customer relationships
- Verify compliance of shipment bookings with quotes
- Assist in documentation management and customs processes
- Prepare and maintain detailed customer performance reports Requirements:
- 3+ years of experience in freight forwarding customer care
- Strong customer relationship management skills
- Proficient in Microsoft Excel and CRM software
- Basic knowledge of customs regulations is a plus
- Excellent organizational and communication skills Utilize your customer care expertise to drive satisfaction at OEC Group in Vancouver.

📌 Customer Service Specialist at OEC Group (Vancouver)
🏢 OEC Group (Canada)
📍 Vancouver