Role: Customer Service Specialist - After Hours

Reports to: Manager, Call Centre

Status: Permanent, Full Time

Location Name: McKinley Heating

Location Address: Edmonton, AB Position Summary:

The Customer Service Specialist handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution.

The Customer Service

Representative will be responsible for assisting in day-to-day operation of the Centre duties.

Responsibilities: Answer high-volume telephone calls to address customer questions, complaints, and billing inquiries.

Resolve customer issues in a timely manner or escalate to management as required.

Prepare documents and maintain files.

Assist in day-to-day operations and administrative functions.





Other customer service and administrative duties as assigned.

Qualifications: The qualified candidate must have a high school diploma or equivalent.

Post-secondary education in business or related field preferred.

Previous customer service experience required.

Excellent interpersonal skills.

Exceptional verbal and written communication.

Solid computer software skills.

Team work is a priority and the Customer Service Specialist must be willing to work with and assist co-workers as needed.

The ability to work occasional overtime and weekend hours as required.

The successful incumbent must be able to meet the minimum requirements for our background check criteria.

📌 Customer Service Specialist (Edmonton)
🏢 ENERCARE
📍 Edmonton