Job Summary:

We are seeking an experienced and results-driven Customer Solutions & Purchasing Lead to join our team. The ideal candidate will have a strong background in customer service, purchasing, and team leadership. This role is responsible for leading a high performing team, ensuring exceptional customer satisfaction, managing procurement activities, and supporting production through effective planning and forecasting. This is a fast paced work environment.

Key Responsibilities

- Lead, mentor, coach, and develop the Customer Solutions and Purchasing team.
- Foster a collaborative, accountable, and customer-focused work environment.
- Manage daily customer service operations, ensuring timely and accurate order processing.
- Build and maintain strong relationships with customers, suppliers, and internal stakeholders.
- Oversee purchasing activities, including sourcing, supplier negotiations, and purchase order management.
- Monitor inventory levels and collaborate with production to ensure material availability.
- Develop and maintain accurate demand forecasts to support production planning and inventory optimization.
- Analyze sales trends, customer demand, and inventory data to improve forecasting accuracy.
- Resolve customer issues and escalations in a professional and timely manner.
- Establish and monitor performance for customer service and purchasing functions.
- Identify process improvement opportunities to enhance efficiency, reduce costs, and improve service level.

Coordination with Internal Teams

- Work closely with production, logistics, and quality assurance teams to ensure orders are manufactured and shipped according to customer expectations.
- Communicate any changes, delays,



or issues to customers proactively.
- Collaborate with sales and account managers to address customer concerns and identify opportunities for growth.

Issue Resolution & Customer Satisfaction

- Handle customer complaints and troubleshoot product or service issues.
- Work with quality and production teams to address defects, returns, or replacements as needed.
- Ensure a high level of customer satisfaction by addressing concerns quickly and efficiently.

Documentation & Reporting

- Maintain accurate customer records, order history, and communication logs in Quickbooks
- Generate reports on customer trends, order status, and service performance for internal use.
- Create Production work orders for the plant for all orders.
- Ensure compliance with company policies and industry regulations.

Qualifications & Skills:

- Bachelor’s degree in Business, Supply Chain Management, Operations Management, or a related field is preferred.
- Experience in a manufacturing environment.
- At least 3 years of leadership or supervisory experience managing customer service, purchasing, or supply chain teams.
- Strong knowledge of purchasing, inventory management, demand planning, and forecasting.
- Ability to multi-task, manage multiple priorities in a fast-paced manufacturing setting.
- Problem-solving, conflict-resolution and relationship-building skills required.
- Strong attention to detail, analytical and organizational skills.
- Strong English communication skills is required (writing and verbal).
- Proficiency in Microsoft Office (Intermediate level in Excel, Word, Outlook) .

Job Type: Full-time Pay: $65,000.00-$70,000.00 per year

Benefits

- Dental care
- Extended health care
- On-site parking

Work Location: In person

📌 Customer Solutions and Purchasing Lead - Manufacturing (Woodbridge)
🏢 CRS Plastics ----WALK IN INTERVIEW 9.30am to 3.00pm from Monday Sept. 27th to Friday, Oct. 1, 2021.
📍 Woodbridge