Working across Sales, Customer Success, Engineering, Support and Partner organisations, you will drive a customer-centric culture focused on measurable outcomes, proactive engagement and operational excellence.

Deliver Customer

Success and Business Outcomes Ensure teams proactively engage customers to maximise support and success investments. Establish explicit rhythms of business and accountability frameworks. Foster an environment where people can do meaningful work, grow their capabilities, and reach their full potential.

Drive employee engagement and organisational health through authentic leadership and coaching. Master's Degree in Business, Sociology, Psychology, Computer Science, or related field and customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Bachelor's Degree in Business, Sociology, Psychology, Computer Science or related field and customer success, solution delivery, practice management, customer-facing consulting, or portfolio management experience OR Equivalent experience. Significant experience leading customer-facing technology, customer success, consulting,



services or support organisations in an enterprise commercial portfolio.

Demonstrated success building and leading high-performing teams.

Experience developing trusted relationships with executive-level customer stakeholders. Proven ability to drive business outcomes through strategic planning, customer engagement and organisational influence. Effective communication, coaching, and stakeholder engagement skills, with the ability to collaborate and build trusted relationships with a wide range of stakeholders.

Experience leading complex, cross-functional initiatives involving multiple stakeholders.

Experience in Customer Success, Enterprise Support, Professional Services or Cloud Solutions. Understanding of cloud adoption, AI transformation, change management and value realisation methodologies.

Experience with account planning, portfolio management and customer lifecycle management.

Project Management

Institute (PMI) or equivalent Project Management certification. Prosci or equivalent certification.

📌 Customer Success Account Management (Amsterdam)
🏢 Microsoft
📍 Amsterdam