Join SAP as a Customer Success Manager in a hybrid role based in Montreal. Enhance customer satisfaction and retention while guiding clients through successful implementations. As a Customer Success Manager (CSM), you'll be instrumental in helping customers maximize their use of SAP’s cloud solutions.
You will ensure customer milestones are met, promote satisfaction, and drive upsells. The role combines direct customer engagement with strategic oversight of their journey from initial signing to implementation and beyond. Key Responsibilities:
- Participate in a 10-month learn-apply development program
- Focus on improving customer retention and satisfaction
- Guide customers through digital transformation experiences
- Act as a liaison between customers and SAP resources
- Monitor ongoing implementations for success
Requirements:
- 2-3 years of experience in customer-focused roles
- Proven skills in delivering strategic solutions for success
- Solid problem-solving and effective communication capabilities
- Understanding of AI and business processes
- Fluent in English for international collaboration
Support client success and drive impactful strategies at SAP in Montreal.
📌 Customer Success Manager at SAP - Montreal
🏢 SAP
📍 Montreal
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