Become a key player at Tipalti as a Senior Partner Customer Success Manager. Focus on the post-go-live phase for partner-driven customers, ensuring sustained growth and satisfaction. As a part of Tipalti's innovative Customer Success organization, you will lead the efforts to optimize outcomes for clients working through partners.

This newly established role demands a proactive approach in shaping strategies and mentoring others while driving engagement across various internal teams. Leverage your experience to promote operational excellence in customer service. Key Responsibilities:

- Lead partner customer experience post-go-live integration
- Promote account growth by managing customer feedback and health
- Develop operational frameworks for partner success




- Advocate for the specific needs of partner-referred clients
- Mentor team members and participate in larger initiatives Requirements:
- Minimum of 5 years in customer success roles
- Experience with partner ecosystems for growth dynamics
- Solid ability in managing customer relationships
- Familiarity with tools like Salesforce, Gainsight, and Jira
- Organized with excellent verbal and written communication skills Shape customer experiences and build impactful partnerships by embracing the challenges at Tipalti.

📌 Customer Success Manager for Partners at Tipalti (Vancouver)
🏢 Socket.dev
📍 Vancouver