Take your career to the next level at Clio as a Customer Success Manager, working in Vancouver, Calgary, or Toronto with a hybrid work model. Contribute to enhancing customer success through strategic engagements and AI-powered insights. In this pivotal role, you will work closely with Clio’s high-value clients, focusing on maintaining positive relationships and delivering exceptional value.

Your responsibilities will include overseeing customer satisfaction and retention, optimizing workflows, and acting as a trusted advisor in the legal tech landscape. You'll also collaborate cross-functionally to build a culture of customer advocacy and deliver impactful business reviews. Key Responsibilities:

- Build and maintain relationships with key customer accounts




- Drive high levels of engagement and satisfaction
- Utilize AI insights to enhance customer experiences
- Collaborate across teams to refine customer offerings
- Manage and resolve customer escalations effectively Requirements:
- 3+ years in a customer-facing role within SaaS
- Proven communication and leadership skills
- Robust understanding of customer success strategies
- Experience in account planning and execution
- Ability to prioritize tasks in fast-paced environments Empower customers and elevate their legal practices through your expertise as Clio’s Customer Success Manager.

📌 Customer Success Manager - Hybrid Role (Canada)
🏢 Themis Solutions
📍 Canada