Join Ashby as a remote Customer Success Manager supporting early-stage startups. Help clients refine their hiring processes while managing onboarding materials and customer communications. This position is ideal for candidates with at least 2 years in customer-facing roles, particularly with complex products like Zapier or HubSpot.
You will play a crucial role in developing onboarding content and managing shared customer inquiries. Strong communication skills and attention to detail are essential for delivering excellent service to multiple clients simultaneously. Key Responsibilities:
- Create onboarding materials and documentation for customers
- Answer customer inquiries via a shared inbox and calls
- Lead projects like in-app onboarding experiences
- Organize and present webinars for customer education
- Collaborate across a pooled team to support clients Requirements:
- Minimum of 2 years in a customer-facing role
- Experience with complex tools similar to Acuity Scheduling
- Excellent written and verbal communication skills
- Solid attention to detail and problem-solving skills
- Comfortable working with a shared customer base Support growth for startups while enhancing your customer success skills with Ashby.