Take the next step in your career as a Customer Success Manager at Quadient, promoting client satisfaction and strategic guidance through a hybrid work model. In this engaging position, you will act as the primary point of contact for customers, ensuring they successfully adopt Quadient's cutting-edge Accounts Payable solutions. Your expertise will help enhance customer relationships, drive upsell opportunities, and facilitate renewals, all while collaborating with teams to optimize service delivery.

Key Responsibilities:

- Lead renewal conversations to lock in long-term commitments
- Develop and maintain meaningful relationships with customers
- Ensure effective product onboarding and usage
- Collaborate with various teams to address customer challenges
- Monitor engagement metrics to identify growth opportunities Requirements:
- Bachelor’s degree in technology, business, or finance preferred
- 1-2 years in customer success or account management roles
- Experience at a SaaS company or start-up is advantageous
- Knowledge of accounting practices
- Strong verbal and written communication skills Harness your passion for customer success and become a vital part of Quadient's mission to inspire collaboration.

📌 Customer Success Manager - Hybrid at Quadient (Vancouver)
🏢 Quadient
📍 Vancouver