Act as a Customer Support Manager with CHEP, enhancing customer satisfaction and operational efficiency in a hybrid work setting. Utilize strategic thinking to guide customers through complex service challenges. In this essential leadership position, you will manage a diverse customer base and ensure exceptional service delivery.

You're expected to work collaboratively with various internal functions to facilitate seamless operations while maintaining a keen focus on continuous improvement strategies. Your analytical skills will be vital to optimizing customer experiences and driving success. Key Responsibilities:

- Direct the resolution of critical customer inquiries
- Collaborate with cross-functional teams to solve issues
- Manage billing disputes and ensure accuracy
- Track customer account KPIs for performance improvements
- Keep detailed records of service data within CRM Requirements:
- Bachelor’s degree or relevant qualification
- Background in customer service and sales experience
- Experience managing key customer accounts
- Robust analytical and problem-solving capabilities
- Proficient in Microsoft Office and CRM tools Drive meaningful change and customer loyalty with your skills in this pivotal role at CHEP.

📌 Customer Support Leadership at CHEP (Mississauga)
🏢 CHEP UK
📍 Mississauga