Company:

ClaimsPro LP – International Programs Group Customer Support Specialist – REMOTE – Little Rock, Arkansas

We are seeking a Full Time Customer Support Specialist to join our team in Little Rock, Arkansas! This is a remote based postiion.

Reporting to the Specialty Group Team Lead, the Customer Support Specialist is responsible for certain programs and the day-to-day upkeep of claims.

IPG works in the contiguous 48 states, Hawaii, and Puerto Rico handling a variety of claims including, but not limited to auto physical damage, inland marine cargo, dealers' open lot, property damage (commercial and homeowners) and general liability.

Job Responsibilities:

- Provides administrative support for client claims
- Maintains Claim Databases
- Sets up all new claims within the required time frame
- Answer all phone calls for client programs
- Provides follow up to all open claims in client systems and claim files
- Fills in on other programs when needed
- Attends monthly team meetings
- Other duties as assigned

Qualifications, Education and/or Experience

- 1-2 years relatable customer support experience
- High School Diploma or Equivalent required
- Bachelor’s degree is preferred

Computer Skills

- Proficient in Microsoft Office

Competencies

- Strong writing skills and proper use of grammar to document claim file notes clearly with all communications and activities that occur during of handling the claim.




- Excellent time management skills
- Strong Communicator (verbal and written)
- Ability to multi-task and handle high volume of concurrent tasks
- Work collaboratively with others inside and outside the company

Environment/Working Conditions:

- Only US residents will be considered
- Dynamic environment with tight deadlines, number and changing priorities
- All prospective employees must pass a background check
- Office workplace including prolonged periods of computer use
- Remote working, but may be called into work in the office temporarily or permanently at any time
- Hourly Rate of Pay: $17 USD per hour

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. Unsolicited Outreach Statement – Recruitment Agencies

We will not accept unsolicited resume submittals from third- party recruiters and hereby request agencies do not contact our employees or managers directly to present candidates. Be advised we will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume and will consider any unsolicited resumes forwarded public information. We welcome resumes submitted directly from candidates.

#IPG

Location

Little Rock, Arkansas

Employment Type

Full time

Company

ClaimsPro LP – International Programs Group

📌 Customer Support Specialist – REMOTE – Little Rock, Arkansas (Thompson-Nicola)
🏢 ClaimsPro
📍 Thompson-Nicola