Enhance customer experiences with Staples as a Customer Support Supervisor, delivering ServiceOntario services with excellence. Lead a dedicated team in a dynamic retail environment. This position emphasizes leadership, community engagement, and service quality within the Staples store.

You will manage escalations, coach your team, and ensure a high standard of service for ServiceOntario clients. Candidates should have supervisory experience and must be adept in computer skills, while maintaining attention to detail and professionalism. Key Responsibilities:

- Engage customers using a service-first approach
- Accurately process transactions and address inquiries
- Mentor and guide Customer Support Specialists
- Uphold store standards and health protocols
- Share store updates with your team effectively Requirements:
- 1-2 years of supervisory experience in customer service
- Proficient in Microsoft Office and data management
- Capacity to lead a diverse team under various conditions
- Solid focus on accuracy and detail
- Bilingualism in English/French regarded positively Drive exceptional service and team success as a Supervisor at Staples.

📌 Customer Support Supervisor Role at Staples (Welland)
🏢 Staples Canada
📍 Welland