Join ACI World as the CX Accreditation Manager in Montreal, driving excellence in customer experience across airports. Focus on verification, guidance, and continuous program improvement. In this vital position, you will oversee the Customer Experience Accreditation Program, ensuring standards are met and effectively supporting airport members in enhancing their customer service.

This role balances verification responsibilities with mentoring juniors and contributing to program innovation. You will collaborate with an experienced team dedicated to maintaining high standards in airport customer experiences. Key Responsibilities:

- Conduct objective verifications for various assessment levels
- Plan and coordinate on-site assessment schedules




- Analyze verification results and provide comprehensive reports
- Mentor and promote best practices among team members
- Support the development of program enhancements Requirements:
- Degree in Business Administration or relevant discipline
- At least 7 years of customer experience or airport operations experience
- Preferred background in aviation sector
- CCXP certification desirable
- Solid leadership and analytical skills Elevate airport customer experiences by becoming the CX Accreditation Manager at ACI World, focusing on compliance and mentorship.

📌 CX Accreditation Manager at ACI World (Montreal)
🏢 ACI World - Airports Council International
📍 Montreal