Mandate

Reporting to the Director, Technology Solutions, IT, the D365 Business Analyst is responsible for supporting, enhancing, and optimizing Delmar’s Microsoft Dynamics 365 platform and related business applications.

The position serves as a key liaison between business stakeholders, Technology Services, vendors, and implementation partners to understand business requirements, analyze processes, identify opportunities for improvement, and translate operational needs into effective system solutions.

The D365 Business Analyst will support the ongoing administration, configuration, testing, implementation, and continuous improvement of Microsoft Dynamics 365 and related Microsoft Power Platform technologies. This individual will work closely with users across Delmar’s global offices to ensure system functionality is aligned with business requirements, standardized processes, and organizational objectives.

The position will also assist with D365 implementations, enhancements, integrations, upgrades, and process improvement initiatives across Delmar’s global operations.

Responsibilities

Act as the main contact between IT and business teams for D365 needs, issues, and improvements

Gather and document business requirements and turn them into clear system solutions

Review business processes and identify ways to improve efficiency, automation, data quality, and user experience

Support the setup, maintenance, configuration, and ongoing improvement of Microsoft Dynamics 365 and Power Platform

Configure system features such as forms, fields, workflows, dashboards, security, and permissions

Review enhancement requests, assess their impact, and recommend solutions

Work with IT teams, vendors, and partners to deliver D365 solutions that meet business needs

Support D365 implementations, upgrades, integrations, testing, training, and rollouts across Delmar offices

Create and perform system testing and support user acceptance testing

Investigate system issues, find causes,



and work with technical teams to resolve them

Monitor recurring issues and user feedback and recommend improvements

Help maintain D365 standards, security, processes, and governance

Support data analysis, data migration, data cleanup, and system integrations

Create and maintain reports, dashboards, documentation, and user guides

Provide user training, system demonstrations, and support to encourage adoption

Support D365 releases, upgrades, and changes while minimizing business disruption

Participate in global technology projects, including integrations, acquisitions, and office launches

Provide regular project and issue updates to the Director, Technology Solutions, IT

Stay up to date on D365 and Power Platform features and recommend useful improvements

Provide after-hours support for major implementations, upgrades, and critical system issues when needed

Requirements

3–5 years of experience as a Business Analyst or similar role

Knowledge of Microsoft Dynamics 365

Familiarity with D365 CRM, such as Sales or Customer Service, is an asset

Knowledge of Power Platform, including Power Apps, Power Automate, Dataverse, or Power BI, is an asset

Ability to gather business requirements and turn them into system solutions

Ability to set up and configure D365 is preferred

Familiarity with system implementations, upgrades, integrations, or migrations

Background in logistics, transportation, freight, customs, or supply chain is strongly preferred

Familiarity with CargoWise or similar systems is an asset

D365, Power Platform, Business Analysis, or project-management certifications are an asset

What You Offer

Strong problem-solving and analytical skills

Good documentation and communication skills

Ability to manage multiple tasks and projects at the same time

Strong attention to detail and data accuracy

What We Offer

Equal prospect employer

Competitive compensation

Comprehensive health and dental care

Balance between work and home life

Hybrid/Remote Opportunity

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