Description The Associate Specialist, Desktop Technician’s role is to provide a single point of contact for end users to receive support and maintenance within the organization’s end-user computing environment. This includes installing, diagnosing, repairing, maintaining and upgrading all end-user devices and equipment to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by remote tools, by telephone, or via chat) in a timely and accurate fashion, and provide end-user assistance where required.

Responsibilities

Strategy &

- Planning

- Able to support a variety of devices at our primary office and remote sites

Acquisition &

- Deployment

- Conduct research on end-user devices in support of standardization and procurement efforts.
- Evaluate and recommend products for purchase.
- Write technical specifications for purchase of end-user devices and related products.

Operations

- Perform onsite analysis, diagnosis, and resolution of complex computer problems for end users, and recommend and implement corrective solutions, including offsite repair for remote users as needed.
- Accurately document instances of equipment failure, repair installation and removal, as well as moves and changes.
- Record and manage equipment sent to repair depots for equipment under warranty or service contracts.
- Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related hardware and software in order to deliver required Desktop service levels.
- Assess the need for and implement performance upgrades to end-user devices based on software technical specifications.
- Collaborate with LAN technicians/network administrators to ensure efficient operation of the company’s end-user computing environment.
- Where required, administer and resolve issues with associated end-user workstation networking software products.




- Receive and respond to incoming calls, service desk tickets, email, or chat regarding equipment incidents.
- Answer to and perform moves, adds, and changes (iMAC) requests as they are submitted by business
- Prepare tests and applications for monitoring desktop performance, and then provide performance statistics and reports.
- Develop and maintain an inventory of all monitors, keyboards, hard drives, network cards, and other components and equipment as needed.
- If necessary, liaise with third-party support and equipment vendors.
- On call support may be required

Position Requirements Formal Education &

- Certification

- College diploma or university degree in computer science field

Knowledge &

- Experience

- Minimum 1-2 years of related IT experience
- Excellent technical knowledge of hardware, including desktops, laptops, tablets, smartphones, workstations.
- Excellent technical knowledge of PC internal components, including drives, cards, memory upgrades.
- Hands-on hardware troubleshooting experience.
- Extensive equipment support experience with Dell
- Ability to operate tools, components, and peripheral accessories.
- Able to read and understand technical manuals, procedural documentation, and OEM guides.
- Solid written, oral and interpersonal communication skills.
- Ability to present ideas in user-friendly language.
- Self-motivated, detail oriented and team oriented
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Proven customer service skills

Preferred Qualifications

- Working technical knowledge of current protocols, operating systems, and standards
- Driver’s license in good standing.

Work Conditions
- Occasional evening and weekend work to meet deadlines.
- Sitting for extended periods of time.
- On-call availability
- Overtime hours may be required to meet project deadlines.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, and other devices.

📌 Desktop Technician (London)
🏢 General Dynamics Land Systems - Canada
📍 London