Elevate your IT career as a Digital Service Desk Lead at Scarborough Health Network, providing essential technical support and leadership across multiple sites. Drive quality customer service and technical resolution in a dynamic healthcare environment. In this full time role, you will oversee the Digital Service Desk, ensuring high-quality support to staff across our three hospitals and satellite sites.

This involves managing daily operations, monitoring service metrics, and leading improvement initiatives. Your expertise will be essential in resolving complex issues swiftly while collaborating with digital teams and vendors for seamless service delivery. Key Responsibilities:

- Lead a team ensuring 24/7 service desk coverage
- Provide Tier 1 and Tier 2 advanced support




- Maintain service documentation and ITIL compliance
- Track service desk metrics and identify improvements
- Lead major incident management and recovery efforts Requirements:
- University degree or relevant diploma with experience
- 5 years in IT, preferably healthcare
- Advanced knowledge of ITSM platforms and troubleshooting
- Experience with Microsoft 365 and enterprise applications
- CompTIA certifications preferred Utilize your IT expertise to enhance patient care and service delivery at Scarborough Health Network.

📌 Digital Service Desk Lead at SHN (Toronto)
🏢 Scarborough Health Network
📍 Toronto