Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible.

Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Director, Franchise Business Partner The Franchise model is the cornerstone of our success, fostering trust and confidence in our brand for nearly 60 years. It's the driving force behind our competitive edge, enabling global operations at scale and driving innovation in traditional as well as new payment flows.

Through this powerful business model, we ensure that everyday hundreds of millions of consumers and merchants make payments and accept payments with complete peace of mind. The Franchise team shapes the payments ecosystem by setting standards, onboarding new participants, resolving disputes, and ensuring the safety and integrity of our network. We are committed to ensuring we have a long‑term, healthy, and sustainable ecosystem that supports the continued growth of Mastercard.

This role offers a dynamic and energetic individual to enable customer participation in the Mastercard global ecosystem. Critical to Mastercard, Franchise enables the Mastercard network to scale while laying the foundational principles for security and transparency across the payment's ecosystem. With growing digitization, multi‑rail opportunities and recent customer segments, this role will offer exciting opportunities to reshape and drive existing as well as new businesses.

It offers the opportunity to enable and scale business opportunities. The individual will have customer‑facing opportunities to enhance ecosystem performance, enabling value to add to participants.



They will work hand in hand with the Canada Leadership team and be engaged in strategy development, enabling deals with new customers/customer segments, and driving performance optimization in the ecosystem.

They are customer‑focused, enabling businesses to be conducted expeditiously. They will lead and drive execution with internal stakeholders and external customers. They demonstrate business acumen, creativity in solutioning across traditional/core businesses, evolving digital, multi‑rail and new payment flow opportunities.

They will communicate and provide thought leadership across Canada and to Customers. They are data driven and analytical, identifying non‑performance trends and optimization opportunities and partnering with the Customer to achieve optimal ecosystem health. They will be a Franchise expert and a valued advisor to the Business / Product teams.

Support stakeholders on matters related to payments fraud management, gaining an understanding of the customer’s fraud prevention monitoring procedures and providing best practices. Develop and deliver training materials and solution‑based sessions for internal and external stakeholders. Be a strong collaborator with Account and Product teams to enable new opportunities in core and commercial businesses, multi‑rail flows, and new customer segments that go to Extending the Franchise.

Partner with Business Development, Product, Account Teams, Regulatory/Legal, Customer Risk, AML, Customer Delivery to create and implement solutions for strategic initiatives. Ensure a risk‑based approach for Customer engagements and business initiatives. Be well‑versed with the regulatory landscape.





Participate in Country Management and/or Business meetings; Possess a business, risk/fraud management, compliance, or finance degree with relevant fraud and/or banking experience. Expert in data capture, analysis, and presentation; ability to create Power BI interactive dashboards and reports to connect data sources, clean and transform raw information, and communicate findings to leadership. Possess a strategic and business mindset.

Successful track record in payments, translating strategies into large scale programs and adapting them across business and/or markets. Demonstrated business acumen and learning agility. Ability to manage multiple priorities and initiatives while exercising sound judgment and flexibility.

Demonstrated ability to work independently without direct supervision. Possess strong verbal and written communication/technical skills. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact [email protected] not include any medical or health information in this email.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in Canada, the successful candidate will be offered a competitive pay based on location, experience and other qualifications for the role and may be eligible to participate in a discretionary annual incentive program. 138,000 - $221,000 CAD Merchants want more sales; we give them data and insights. Corporate purchasing is complicated; we help create them. Small businesses are virtual; Retailers want to fight fraud;

📌 Director, Franchise Business Partner (Toronto)
🏢 Mastercard
📍 Toronto