Elevate customer satisfaction and operational efficiency as the Director of Customer Services & Operations. Focus on transforming experiences through strategy and innovation at your organization. In this pivotal role, you will develop and enforce a customer experience strategy that prioritizes service quality and regulatory compliance.

As a leader in customer operations, your focus includes enhancing billing processes and managing complex teams across various platforms. You will drive high-performance culture and continuous improvement initiatives to foster an exceptional customer journey. Key Responsibilities:

- Establish standards for customer engagement across channels
- Manage voice-of-customer insights and improvements
- Oversee digital transformation and self-service innovations




- Lead operational efficiencies through training and process alignment
- Ensure solid governance and compliance with regulations Requirements:
- Post-secondary education in business or related field
- 15 years of leadership experience in customer service domains
- 7 years in senior leadership roles managing large teams
- Background in regulated sectors like utilities or finance
- Experience with billing and revenue assurance processes Champion the optimization of customer interactions while ensuring compliance and operational excellence.

📌 Director of Customer Success and Operations (Toronto)
🏢 Eetdbuyersguide
📍 Toronto