Join ADP as the Director of Service Delivery, where you will lead teams to enhance customer service and streamline operations. This leadership role promotes a culture of inclusivity while driving business growth. As Director of Service Delivery, you will play a crucial role in management and strategy within one of ADP's highest revenue-generating sectors.

Your responsibilities include overseeing productive service delivery for Majors Upmarket Clients and nurturing a collaborative workplace atmosphere. You will be tasked with developing strategic partnerships and ensuring your team meets performance goals. Key Responsibilities:

- Oversee client practitioner relationships for strategic resolutions
- Achieve key performance indicators for NPS and retention




- Drive organizational planning for onboarding new clients
- Foster human resource management and employee development
- Lead evaluation and feedback processes for team members Requirements:
- Requires 8+ years in service delivery leadership
- At least 5 years of experience in people management
- Demonstrated ability in client relationship management
- Strong interpersonal and communication skills
- Skill in mentoring and developing future leaders Empower your team and enrich client relations as the Director of Service Delivery with ADP.

📌 Director Service Delivery Role at ADP (Toronto)
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📍 Toronto