SUMMARY The Document Control Assistant handles incoming calls and inquiries, and completes document processing.

PRIMARY RESPONSIBILITIES Answer all incoming calls, directing them to the appropriate extension and taking messages when necessary.

Greet incoming clients professionally and direct them to the appropriate personnel as required.

Open all company mail daily and distribute it to the relevant departments.

Accept and sign for incoming deliveries, forwarding them to the appropriate departments.

Maintain daily records of FedEx receipts.

Prepare outgoing FedEx shipments online.

Update and distribute the company master contact lists, including telephone extensions (hard copy), terminal locations, and cell phone numbers as needed.

Providing training for coverage of vacations.





Process terminal paperwork, including removing staples, taping, checking for missing data, and printing labels for all documents.

Chart and file imaged documents.

Perform any other duties as required. REQUIREMENTS/QUALIFICATIONS Previous reception experience preferred.

Excellent customer service skills and the ability to communicate effectively over the phone.

Robust keyboarding skills and attention to detail.

Proficiency with computer systems and MS Office, including Outlook, Excel, Word, and AS400 preferred.

WORKING CONDITIONS Monday through Friday, 40-hour workweek.

📌 Document Control - Document Control Assistant (New Hamburg)
🏢 ERB Group
📍 New Hamburg