Become the E-Commerce Strategy Lead at ICAO, driving operational excellence across the organization’s digital platform. This position is vital for enhancing online sales and managing publication distribution. In this role, you will guide the E-Commerce and Publications Sales Unit within the Capacity Building and Implementation Bureau.

Your responsibilities include managing processes, overseeing product information, and ensuring that digital sales are executed efficiently. You will lead a team in resolving complex operational issues while improving customer experiences. Key Responsibilities:

- Oversee operational management of the ICAO Store
- Act as focal point for digital sales representations
- Lead daily functions of e-commerce staff and resources




- Resolve operational challenges using sound judgement
- Coordinate with diverse stakeholders for service support Requirements:
- Minimum of seven years in e-commerce operations required
- Proven experience in managing products and catalog content
- Customer service experience in business environments essential
- Familiarity with external service provider collaboration
- High school diploma mandatory; additional education preferred Utilize your expertise in e-commerce to drive impactful solutions and operational success for ICAO.

📌 E-Commerce Strategy Lead at ICAO (Montreal)
🏢 International Civil Aviation Organization
📍 Montreal