Become an essential part of our IT team as an Experienced Desktop Support Technician managing both hardware and software support. Utilize your 2-4 years of onsite support experience to enhance our users' desktop experiences. This role emphasizes supporting and optimizing Desktop Devices through effective management practices.
You will troubleshoot and resolve incidents, manage updates, and support field users while utilizing industry-standard tools like SCCM and ServiceNow for superior service delivery. Key Responsibilities:
- Handle incidents for desktop hardware and software solutions
- Ensure Desktop Devices are configured with the correct images
- Monitor and manage antivirus compliance and security profiles
- Assist in deploying and managing software updates effectively
- Provide expert VIP support for escalated desk-side issues Requirements:
- 2-4 years of onsite support experience
- Proficient in Windows OS and desktop management tools
- Familiarity with SCCM and Intune required
- Understanding of Active Directory and mobile device support preferred
- Knowledge of MAC devices and tablet support is advantageous Utilize your technical skills to support a seamless desktop experience for our users.