Drive customer success as a Field Service Expert at Ricoh in Victoria. Specialize in servicing complex office equipment, focusing on delivering high-quality repairs and client relations. This position involves a variety of responsibilities, from diagnostics to customer interaction, ensuring that Multi-Function Printers are operational and meet client needs.

Your attention to detail and technical skills will play a critical role in managing territory efficiently while ensuring outstanding service performance. The focus on continuous skill development will support your growth in this role. Key Responsibilities:

- Perform thorough diagnostics and repair services
- Maintain effective communication with clients
- Achieve productivity levels based on assigned tasks
- Complete technical training on new equipment
- Manage parts inventory with accuracy Requirements:
- Technical specialization education required
- Solid understanding of electro-mechanical systems
- Exceptional customer service skills expected
- Ability to lift equipment weighing up to 50 pounds
- Valid driver's license needed for extensive travel Become a crucial part of Ricoh's commitment to technological excellence and customer satisfaction.

📌 Field Service Expert - Victoria Location
🏢 Socket.dev
📍 Victoria