THE ORIGINAL FARM – DOWNTOWN

Supervisor (Front of House) – The Original FARM is a leading cannabis retailer that empowers the customer to take the best-informed decision through thoughtful and innovative customer experience.

We are cannabis educators, sharing our passion and acquired knowledge with every customer.

The Supervisor FOH reports to the Store Manager and FOH Assistant Manager The Supervisor FOH has the following positions as direct reports: Key Holder, Budtender The responsibilities include, but are not limited to the following:

Customer Experience:

· Drive the store sales through personal sales

· Expand the customer data base and build brand loyalty

· Manage and inspire the FOH (front of house) staff to deliver the highest level of customer experience

· Represent the values of The Original FARM Cannabis brand with utmost integrity

· Model a customer service centric culture that fosters a positive work environment and experience

· Address all customer concerns in a timely and empathetic manner

· Maintain the store ambiance at the required standards including cleanliness, audio, digital assets as well as Health and Safety regulations

· Ensure the brand values are consistently represented through compliance to all policies and procedures

Leadership and People Management:

· Assist the management team with training of new staff in product knowledge, SOPs





· Ensure that the customer service standards and product knowledge programs are implemented on an on-going basis

· Promote a work workplace based on mutual respect and teamwork that align with the corporate values

· Display behaviors that inspire and motivate the team members to perform at their highest potential

· Build and maintain a positive team work environment

Operational Efficiency

· Ensure compliance with all policies and procedures

· Ensure timely and seamless execution of all company initiatives and programs

· Communicate and identify business trends and product feedback, to drive sales and enhance the customer experience

· Execute store opening and closing procedures including counting till funds, completing cash reconciliations, opening, and closing registers, securing facility, and database management (ensuring financial accuracy)

· Maintain product inventory accuracy

Skills and Abilities Required:

· Exceptional customer service skills

· Proven ability to work with retail operating systems

· Excellent verbal, written and interpersonal communication skills

· Strong work ethics

· Demonstrate critical thinking and logic

· Strong interpersonal skills with the ability to build a loyal client base

· Excellent time management skills

· Positive attitude

· Attention to detail

· Ability to lead a team as well as work as part of a team

📌 FOH Supervisor - Downtown - PT (Evenings & Weekends) (Victoria)
🏢 The Original Farm
📍 Victoria