Enhance fraud risk management as a Fraud Risk Analyst at National Bank. Leverage your analytical and decision-making skills daily to combat fraud effectively. In this full time position, you'll answer customer calls, analyze payment card alerts, and actively participate in decisions to mitigate fraud losses.

You will collaborate with various teams to drive continuous improvement in performance while providing insights to ensure optimum outcomes. The role covers a 24-hour operation, emphasizing flexibility and teamwork. Key Responsibilities:

- Engage customers through calls regarding fraud issues
- Analyze payment card alerts to identify potential fraud
- Make informed decisions to reduce losses from fraud
- Provide actionable insights for team performance enhancement
- Conduct secondary analysis on fraud cases Requirements:
- High school diploma is essential
- Proven experience in fraud detection, especially with payment transactions
- Knowledge of current trends in bank and consumer fraud
- Customer service expertise in a call-center environment
- Bilingual in French and English for diverse client interactions Utilize your analytical prowess to contribute positively to fraud prevention efforts at National Bank.

📌 Fraud Risk Analyst Position - National Bank (Montreal)
🏢 National Bank of Canada
📍 Montreal