Drive customer engagement and support strategies with Clio as the Vice President of Global Customer Support. Spearhead innovative service solutions and lead a global team dedicated to enhancing customer experiences. As Clio's Vice President of Global Customer Support, you will define a multi-year support strategy while overseeing a global team of over 150 professionals.

This pivotal role emphasizes transforming the support experience by leveraging AI technologies and developing high-quality, impactful customer interactions. Your leadership will guide Clio's practice management platform and Clio Work, ensuring optimal service delivery and customer satisfaction. Key Responsibilities:

- Define and implement multi-year customer support strategies
- Lead a 150+ person global support organization




- Manage P&L; for global support operations
- Establish service quality standards company-wide
- Collaborate with cross-functional teams for customer insights

Requirements:

- Proven track record in customer support leadership
- Experience in AI-driven service environments
- Robust P&L; and operational management skills
- Excellent relationship-building capabilities
- Executive-level communication and collaboration skills

Influence Clio's support landscape and elevate the customer journey by fostering innovative strategies and deep insights.

📌 Global Customer Support Executive at Clio (Vancouver)
🏢 Clio
📍 Vancouver