The Grooming Assistant & Client Services position supports our professional groomers and helps ensure the smooth day-to-day operation of the salon. The role primarily involves providing exceptional customer service, managing and booking appointments, facilitating communication between clients and groomers, and completing opening and closing duties.

Being an animal lover is a must! This position involves interacting with dogs on a daily basis. The ideal candidate must be comfortable around dogs of different sizes, breeds, and temperaments and be able to remain focused on their responsibilities despite the noise, activity, and distractions of a busy grooming environment.

Responsibilities

- Provide friendly, professional, and attentive customer service.
- Communicate clearly and professionally with clients by phone, email, text, and in person.
- Greet and register clients and their pets in a professional and welcoming manner.
- Provide clients with general information regarding services and policies.
- Schedule, modify, and confirm appointments using booking software.
- Facilitate clear communication between clients and professional groomers, ensuring client notes, requests, and instructions are accurately relayed.
- Answer telephone calls and accurately record and relay messages.
- Obtain and process information required to provide customer service.
- Maintain accurate client records, registration forms, work records, and logs.
- Receive and process payments and maintain accurate transaction records.
- Perform basic bookkeeping, administrative, and general office tasks.
- Assist with the daily management of the salon's social media accounts, including Instagram and TikTok.
- Maintain a clean, organized, and professional reception and working area.
- Complete opening and closing duties. Closing duties include cleaning the bathing room and front area, emptying all trash, and cleaning other designated areas to the salon's established cleanliness standards.
- Support the efficient day-to-day operation of the grooming salon.




- Remain organized and attentive while working in a fast-paced, noisy workplace with frequent distractions.
- Maintain punctuality, reliability, professionalism, and attention to detail.

Required Skills & Qualifications

- Strong customer service skills.
- Strong verbal and written English communication skills.
- Exceptional organizational and multitasking abilities.
- Strong attention to detail and problem-solving skills.
- Comfortable and confident interacting with dogs on a daily basis.
- Ability to remain focused and productive in a fast-paced, noisy environment.
- Computer and technology proficiency, including familiarity with booking software, Microsoft Office, and Adobe.
- Administrative and reporting skills.
- Ability to manage multiple processes and priorities effectively.
- Professional and courteous demeanor.
- Fast learner with the ability to become familiar with new systems and procedures.
- High school diploma or equivalent required.
- Additional education or qualifications in administration, office management, or a related field are considered an asset.

Orientation Orientation will be provided regarding the salon's booking systems, operational procedures, health and safety requirements, customer service standards, and applicable policies.

Summary

As a Grooming Assistant & Client Services team member, you will be a key point of contact for our clients while supporting our professional groomers and helping maintain an organized and welcoming salon environment. The role combines customer service, appointment coordination, administrative support, payment processing, social media support, and daily salon operations.

You will work in an active grooming environment and interact with dogs throughout the day, so a genuine love of animals, comfort around dogs, and the ability to stay focused despite noise and distractions are essential. Strong communication, organization, professionalism, reliability, and attention to detail are important to succeeding in this role.

Job Type: Part-time

Pay: $17.60 per hour

Benefits

- On-site parking
- Store discount

Work Location: In person

📌 Grooming Assistant & Client Services (Vaughan)
🏢 Pawparazzi Dog Grooming u0026
📍 Vaughan