Consistently ranked among Canada’s finest, the Oak Bay Beach Hotel was recently voted #1 Hotel in Western Canada by Condé Nast Traveler’s 2024 Readers’ Choice Awards. Nestled on the shores of Vancouver Island, our independently owned luxury boutique hotel features 100 guest rooms, a world-class spa, and exceptional dining experiences.

Guest Services Agent

Responsibilities

- Greet guests in a friendly and courteous manner during all interactions.
- Handle all guest interactions with the highest level of hospitality and professionalism.
- Processes check-ins and check-outs.
- Maximize revenue by offering guests alternatives and upselling.
- Use professional phone manner when speaking with guests and outside callers.
- Ensures that all vital information is passed on to the next shift to guarantee smooth transition from one shift to the next.
- Answer and respond to reservation calls in the absence of the reservations office.
- Provide accurate information about the city and surrounding attractions when asked by guests.
- Demonstrate sincere guest focus and true appreciation for the guest experience.
- Other duties as assigned

Qualifications

- Experience in luxury resort front office required.
- Experience in sales an asset.
- Demonstrated strong leadership, team, and communication skills are essential.
- Highly detail oriented,



exceptional organizational skills and able to handle competing priorities.
- Strong knowledge of MS Office.
- Effective communication capabilities demonstrating sound judgment.
- Ability to respond to questions from guests offering appropriate options or resolutions.
- Robust personal integrity with an innate desire to work in an ethical manner.
- Shift work is expected including evenings, weekends and holidays.

Physical Aspects of Position:

- Continuous standing throughout shift, occasional lifting up to 40lbs

Our Values At the Oak Bay Beach Hotel, we believe in Refining Luxury, Engaging Authentically, Responsible Sustainability, Inspiring Wellbeing, and Creative Resilience.

We welcome leaders who bring creativity, integrity, and warmth to everything they do — elevating both guest and team experience through genuine connection and thoughtful innovation, and a commitment to caring for our community and environment.

Job Types: Full-time, Permanent

Pay: $25.14 per hour

Benefits

- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Experience:
- luxury hospitality: 1 year (preferred)
- hotel front desk: 1 year (preferred)

Work Location: In person

📌 Guest Services Agent (Victoria)
🏢 Oak Bay Beach Hotel
📍 Victoria