For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges.

We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter.

In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship.

The Salvation

Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. The Caseworker provides direct casework to assist clients within The Salvation Army – Crossroads Residential Services policies and programs. The Caseworker provides housing support for clients staying at the emergency shelter and works in partnership with the other support services provided at Crossroads.

The Caseworker is part of the Case Management Team for Crossroads Residential Services. Orientates clients with the house rules and regulations Casework duties, including analysis of data, formulation of treatment services and supports (in consistency with The Salvation Army – Crossroads Residential Services policies), identifying barriers and supporting clients to achieve safe, realistic, and reasonable goals, provision of ongoing support and community referrals, interpersonal conflict resolution, advocacy services,



among others Document observances of the clients along with actions taken by the Caseworker Ensures the psychological needs of residents are being met through programming, individual counselling, etc. Attends and facilitates case conferences with the Case Management Team May attend planning meetings for clients and other support workers Supports the efforts made to meet the client’s spiritual needs and cultural practice by working with the Spiritual Care team Case Management Provides responsible case management services for all shelter guests Conducts regular wellness checks, building appropriate relationships with clients and securing their holistic care Responds to day-to-day “urgent” needs of clients Promptly reports incident reports in accordance with policy Contacts other social service agencies on behalf of the client and based on their case plan goals, including liaison with other non-profit organizations Required to work in cooperation with other staff members in job-related areas and treat all clients, staff, volunteers, and members of the public with respect, dignity, and confidentiality.

Participates fully and constructively in staff meetings and service training Engages in formal evaluation sessions with the direct supervisor after the probation period and annually thereafter Reads and follows the Policy & Procedures Manual and the Employee Handbook Works in compliance with OH&S; Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures. Participates in regular supervision and performance reviews/evaluations as required.

Internal: Case Management team, shelter guests, staff, Money management team. Community based organizations, property management companies, social housing agencies, Health support services,



income assistance MANAGERIAL/Technical Leadership RESPONSIBILITY Financial And Materials Management Uses or maintains organization assets in accordance with established guidelines. The incumbent’s work workplace is typically in an office or work site within residential settings.

The incumbent may be exposed to the risk of moderate injury or illness due to: being attacked by a client/resident) Exposure to toxic chemicals Completion of a formal post-secondary/college program of two academic years in Social Services, Human Services, or any other relevant fields Certification in Mental Health & Addictions would be an asset E-learning (Abuse Prevention & WHIMIS) – to be completed before the first shift Criminal Record Check, including Vulnerable Sector A minimum of two years of prior related experience, including frontline casework experience in a social service environment Have a solid understanding of issues facing persons experiencing a housing crisis, various social issues pertaining to homelessness and its impact on the families served Have knowledge and a solid understanding of the Mental Health and Addiction supports systems available to individuals in the region Training in crisis intervention, conflict resolution and mediation skills is an asset Ability to problem solve and make independent decisions within an established framework while understanding the impact decisions will have on programming as well as programs around them Attentive listening skills for the purpose of coaching and conflict resolution. Proficient in Microsoft 365 computer programs Proficient in note taking and keeping files Understands the dynamics of resident’s behaviour with the ability to assess their needs and risks Must be sensitive to and respectful of cultural and lifestyle diversity This is a regular full time position. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.

📌 Housing Caseworker (Saskatoon)
🏢 The Salvation Army in Canada
📍 Saskatoon