Lead customer retention at Datmos as a hybrid Product Owner for CRM. Your strategic insights will drive engagement and increase Customer Lifetime Value across various e-commerce platforms. You will work closely with the VP of Digital Strategy to create impactful CRM solutions. This role will require strategic foresight in managing complex client requirements while prioritizing automation efforts to maximize business outcomes. Key Responsibilities:
- Set and track key retention metrics
- Build and prioritize a data-led CRM roadmap
- Manage backlog based on growth strategies
- Facilitate workshops for customer insight discovery
- Collaborate with tech leads on CRM implementation Requirements:
- 6+ years in Product Ownership and CRM Strategy
- 3+ years in agency environments
- Advanced knowledge in relevant Martech tools
- Ability to analyze data for effective strategies
- Bilingual in English and French Join Datmos to innovate customer loyalty and retention strategies in a cooperative environment.