Provide L1/L2/L3 support for IBMS (Operative BMS) in a helpdesk setting Troubleshoot issues in scheduling| ad sales| traffic| and billing modules Handle incidents| service requests| and user queries via ticketing tools Perform SQL-based database troubleshooting| data validation| and fixes Investigate and resolve data inconsistencies and system integration issues Conduct root cause analysis (RCA) and ensure SLA adherence Support user access| configurations| and minor enhancements Work closely with sales| traffic| finance| and technical teams
Essential Skills:
Strong experience in Operative IBMS BMS system Knowledge of broadcast/media workflows (scheduling| ad sales| traffic| billing)Hands-on SQL & database troubleshooting (mandatory)Experience in helpdesk / EUC support environment Familiarity with ServiceNow/JIRA or similar tools Strong analytical| problem-solving| and communication skills Understanding of infrastructure / EUC environment (VDI| VPN| etc.) Knowledge of integrations and reporting tools.
📌 IBMS / Operative BMS SME (Toronto)
🏢 apptoza
📍 Toronto
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