Reliable Equipment Rentals Ltd. provides aerial equipment rentals and services to valued customers throughout southwestern British Columbia.

The Inside Sales Representative is responsible for managing incoming customer inquiries, generating new rental accounts, and maintaining strong relationships with existing clients. This role requires a customer-focused approach, excellent communication skills, and the ability to identify opportunities to increase rental revenue. The Inside Sales Representative works closely with service, dispatch, and accounting teams to ensure a seamless customer experience.

Monday to Friday, 7:30AM to 4:00PM

$60,000 to $68,000 per year depending on experience, skills, and qualifications

Part-time hours may be considered

Responsibilities and Duties:

- Answer inbound prospect calls, providing a professional and positive customer experience.
- Respond promptly and efficiently to customer inquiries regarding equipment rentals, availability, and services.
- Identify customer needs and provide timely and effective solutions.
- Promote the Company’s products and services, including features, benefits, and pricing.
- Maintain and nurture relationships with existing customers to encourage repeat business.
- Follow up on prospect calls to convert leads into new rental accounts.
- Identify opportunities to increase rental revenue and profitability through cross-selling or upselling.
- Prepare sales order forms and maintain accurate records and reports.
- Coordinate with Service, Dispatch, and Accounting teams to address customer inquiries regarding orders, payments, or refunds.




- Provide timely follow-up to ensure customer satisfaction and issue resolution.
- Perform other duties as assigned to support sales and customer service operations.

Skills, Knowledge and Abilities:

- Strong knowledge of sales principles and customer relationship management
- Experience with order processing and coordinating with multiple internal departments
- Excellent verbal and written communication skills
- Strong problem-solving and decision-making abilities
- Customer-focused with a qualified demeanor
- Ability to multitask and prioritize in a fast-paced environment
- Proficiency in Microsoft Office and CRM systems

Experience, Training, Certification and Education:

- 2+ years of customer service or inside sales experience, preferably in equipment rental, construction, or industrial sectors
- Post-secondary education in Marketing or Business Administration an asset

Working Conditions:

- Office-based role with standard business hours
- Occasional interaction with customers or team members in field/shop locations

* We thank all applicants for their interest, however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $60,000.00-$68,000.00 per year

Benefits

- Casual dress
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care

Application question(s):
- What makes you a good sales representative?
- What are your salary expectations for this role?

Experience:
- equipment rentals/sales industry: 2 years (preferred)

Work Location: In person

📌 Inside Sales Representative (Richmond)
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