Interim Director - Access &

• Flow Transformation Reports to: VP Programs and Services / Chief Nursing Executive Our client is seeking a highly experienced interim leader to accelerate several critical access and flow initiatives. This short-term mandate will focus on improving registration, booking, and intake processes; supporting recruitment of a new Manager, Access and Flow; refining ALC processes and policies

• This is an ideal opportunity for an experienced healthcare operations, transformation, access and flow, or patient access leader who can quickly assess current state challenges, drive clarity, engage stakeholders, and deliver practical implementation-ready solutions. Access &

• Flow Process Improvement Develop implementation tools, SOPs, service standards, training materials, and readiness supports. Recruitment &

• Leadership Readiness Support recruitment planning and launch activities for the Manager, Access and Flow position. Develop recruitment materials, interview frameworks, evaluation criteria, and onboarding plans. ALC Process &

• Policy Development Review and refine ALC workflows, policies, procedures, escalation pathways, and supporting tools. Develop implementation-ready recommendations and identify approval and governance requirements. eReferral Adoption Planning Create a project and change management plan supporting eReferral implementation across five clinics.



Conduct readiness assessments, stakeholder engagement, communications planning, training preparation, and adoption measurement planning. Significant healthcare operations, access and flow, patient access, intake, scheduling, or clinical transformation experience. Solid project management and change management expertise. Demonstrated success developing operational policies, procedures, workflows, and implementation plans.

Experience with digital health initiatives, referral management systems, and clinical workflow optimization. Rehabilitation, hospital, community, or integrated care settings Healthcare process redesign and operational improvement Digital health and eReferral implementation Change management and stakeholder engagement Policy and procedure development Healthcare project leadership and transformation initiatives is committed to providing equitable treatment and accommodation to ensure a barrier-free recruitment process. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and our AODA policy, a request for accommodation will be accepted as part of the hiring process.

If you require accommodation to apply or if selected to participate in an assessment process, please provide your accommodation needs in advance to the Recruitment Lead for this opportunity.

📌 Interim Director - Access & Flow Transformation (Toronto)
🏢 LHH Knightsbridge
📍 Toronto