IT Business Analyst-L1 (12 month contract)

Location: Burnaby, BC / Hybrid

Staffing Placement Opportunity

Overview

We are seeking an IT Business Analyst I to join a Technology Adoption team focused on developing engaging video content and AI-enabled learning experiences. In this role, you will help employees understand, adopt, and maximize the value of emerging technologies by transforming AI concepts into effective learning and adoption solutions.

This is an excellent opportunity for a Business Analyst who combines strong analytical and documentation skills with creativity in video development and an interest in Artificial Intelligence. Adaptability is essential, as the AI landscape continues to evolve rapidly.

Key Responsibilities

Business Analysis

- Gather, document, analyze, and manage business requirements for small technology-related projects.
- Collaborate with business stakeholders, IT teams, vendors, and end users to ensure requirements are accurately captured and understood.
- Develop and maintain business analysis documentation, including:
- Business Requirements
- Functional and Non-Functional Requirements
- Data Requirements
- Business Scenarios and Use Cases
- Requirements Traceability Matrices (RTM)
- Functional Specifications
- User Interface Specifications

Documentation &

- Process Analysis

- Create high-quality project and governance documentation.
- Develop process impact assessments, process maps, workflows, and process designs.
- Coordinate stakeholder reviews, approvals, and sign-offs to support successful project implementation.

Technology Adoption &

- Learning





- Create compelling video-based training and communication materials.
- Design AI-enabled learning experiences that enhance technology adoption.
- Translate complex AI and technology concepts into engaging, user-friendly content.
- Support initiatives that drive employee adoption and realization of business value from technology investments.

Project Support

- Assist with project planning and coordination activities.
- Support data migration and system integration efforts by identifying and documenting requirements and dependencies.
- Work closely with project managers, training leads, change management resources, and technical teams.

Testing &

- Implementation

- Support testing activities and create:
- Test Plans
- Test Scenarios and Scripts
- Test Reports

- Ensure business requirements are validated and successfully implemented.
- Provide clarification and ongoing support to development, testing, training, and user experience teams.

Change Management &

- Communication

- Support stakeholder engagement and communication activities.
- Assist with training development and rollout activities.
- Document meeting outcomes, action items, and decisions.
- Contribute to successful transition and sustainment efforts following project implementation.

Required Qualifications





- Bachelor’s degree in Information Technology, Business, Engineering, or a related field.
- Minimum of 2 years of experience as a Business Analyst supporting technology projects in a complex enterprise environment.
- Demonstrated experience creating and editing qualified video content.
- General knowledge and understanding of Artificial Intelligence technologies and applications.
- Strong analytical, problem-solving, and organizational skills.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to adapt and thrive in a fast-paced, rapidly evolving technology setting.

Preferred Qualifications

- Experience supporting technology adoption, training, or learning initiatives.
- Experience working within public-sector, utility, or large enterprise organizations.
- Familiarity with project delivery methodologies and governance frameworks.
- Knowledge of change management principles and user adoption strategies.

Technical Skills

- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Visio
- Video editing and content creation tools
- Collaboration and learning management platforms

Key Success Factors

- Strong stakeholder engagement and communication abilities.
- Ability to simplify complex technology and AI concepts.
- Excellent coordination and relationship-building skills.
- Attention to detail and commitment to producing high-quality deliverables.
- Creativity, adaptability, and enthusiasm for emerging technologies and AI.

Note: this is an opportunity with a Microserve client.

📌 IT Business Decision Support Cons- (British Columbia)
🏢 Microserve
📍 British Columbia