A LITTLE BIT ABOUT US…

If you enjoy a fast paced, dynamic environment and have experience in a manufacturing environment we have a role that may be for you! We are Western Canada’s largest independent craft beer and beverage producer. Our culture is made up of people who are passionate about beer.

SUMMARY The IT Coordinator is responsible for maintaining the overall health, reliability, and security of Big Rock Brewery’s IT systems and infrastructure.This position provides comprehensive technical support across Levels 1–3, with a primary focus on Level 2 support. Level 3 issues are escalated to the appropriate manager or technical lead for additional guidance and resolution.The IT Coordinator ensures systems remain stable and secure through effective maintenance, patch management, and monitoring, while also managing user onboarding and offboarding within Microsoft 365. This is a fully onsite role and may require occasional weekend or after-hours work to support emergency maintenance or critical system response.

RESPONSIBILITIES

- Maintain and monitor the performance, stability, and security of all IT systems, servers, firewalls, switches, NAS devices, and workstations.
- Perform and verify software, firmware, and security updates to ensure systems are current and fully operational.
- Provide Level 1–2 technical support and troubleshoot escalated issues, including network, hardware, and application-related problems, ensuring timely resolution to minimize downtime.
- Manage user onboarding and offboarding in Microsoft 365 and Active Directory, including account setup, permissions, access management, and license administration.
- Manage and troubleshoot company hardware and technology assets, including desktop computers, laptops, mobile phones, printers, and other peripherals, while supporting fleet management and maintaining accurate asset records.
- Coordinate and execute scheduled maintenance windows and ensure compliance with internal change procedures.
- Maintain detailed documentation for maintenance activities, configurations, and user account changes.
- Collaborate with internal teams and external vendors to resolve complex technical issues efficiently.
- Support and monitor the deployment of system patches, identifying and correcting any failed updates.
- Proactively identify recurring issues and recommend improvements to systems and processes.
- Participate in emergency response efforts as needed,



including occasional after-hours or weekend work.
- Demonstrated experience with Microsoft SQL Server for data management and queries.

QUALIFICATIONS

- College diploma or certification in Information Technology, Computer Science, or a related field.
- 3–5 years of experience providing Level 2 technical support , with exposure to Level 3 support environments.
- Robust knowledge of Microsoft 365 administration, including Outlook, Teams, OneDrive, and SharePoint.
- Experience managing and troubleshooting Windows servers, workstations, switches, firewalls, and NAS devices.
- Proven ability to diagnose and resolve complex technical issues quickly and effectively.
- Familiarity with patch management processes and system maintenance best practices.
- Excellent communication, customer service, and documentation skills.
- Strong organizational abilities with attention to detail and follow-through.
- Ability to work independently while managing multiple priorities.
- Willingness to work onsite full-time and respond to emergency or after-hours issues as required.

WORKING ENVIRONMENT

- Primarily office-based, with regular interaction and support provided to employees across various departments and work locations.
- Work involves frequent use of computers, phones, printers, and other IT equipment.
- May require occasional travel between company locations or work areas to provide on-site technical support.
- May require lifting, moving, and setting up IT equipment such as computers, monitors, printers, and other hardware.
- Requires the ability to manage multiple support requests and priorities in a fast-paced environment while maintaining a high level of customer service.
- May occasionally require work outside of regular business hours to support system updates, maintenance, or urgent technical issues.
- Primarily office-based, with regular interaction and support provided to employees across various departments and work locations.
- Work involves frequent use of computers, phones, printers, and other IT equipment.




- May require occasional travel between company locations or work areas to provide on-site technical support.
- May require lifting, moving, and setting up IT equipment such as computers, monitors, printers, and other hardware.
- Requires the ability to manage multiple support requests and priorities in a fast-paced environment while maintaining a high level of customer service.
- May occasionally require work outside of regular business hours to support system updates, maintenance, or urgent technical issues.

PERKS & BENEFITS

- 100% employer-paid comprehensive Health & Dental benefits
- $1,000 annually toward your Health Spending Account (HSA) and Personal Spending Account (PSA)
- RRSP matching program starting at 4.5% for all employees
- Company TFSA program
- $600 annual Beer Spending Account
- Birthday off with pay
- Annual performance-based salary increases
- AwardCo employee recognition & reward program
- Perkopolis membership
- 30% discount on GoodLife Fitness memberships (no enrollment fee)
- Up to $5,000 lifetime fertility treatment benefit
- Annual safety boot allowance (eligible positions)
- Free on-site parking
- Casual dress code
- Employee discounts at our brewery restaurant
- Access to our on-site employee taproom
- Community gardens at our Calgary brewery
- Weekly Beer O'Clock socials
- Employee-centric culture with regular social events and team celebrations
- Opportunities for professional growth and career developmen
- 100% employer-paid comprehensive Health & Dental benefits
- $1,000 annually toward your Health Spending Account (HSA) and Personal Spending Account (PSA)
- RRSP matching program starting at 4.5% for all employees
- Company TFSA program
- $600 annual Beer Spending Account
- Birthday off with pay
- Annual performance-based salary increases
- AwardCo employee recognition & reward program
- Perkopolis membership
- 30% discount on GoodLife Fitness memberships (no enrollment fee)
- Up to $5,000 lifetime fertility treatment benefit
- Annual safety boot allowance (eligible positions)
- Free on-site parking
- Casual dress code
- Employee discounts at our brewery restaurant
- Access to our on-site employee taproom
- Community gardens at our Calgary brewery
- Weekly Beer O'Clock socials
- Employee-centric culture with regular social events and team celebrations
- Opportunities for professional growth and career development

📌 IT Coordinator (Calgary)
🏢 Big Rock Brewery
📍 Calgary