Are you an organized, technically minded professional who enjoys keeping clients, technical teams, and projects moving forward?

We'relooking for an ITService Coordinator to join a growing managed IT and cybersecurity organization in a role that combinesclient service, technical coordination, vendor management, and service delivery.

You'willact as the connection between clients, technical staff, vendors, and leadership-coordinating tickets, projects, schedules, and service delivery while helping ensure SLAs and client expectations are met. The role also supports managed building technology services across commercial property portfolios, soyou'willhave the opportunity to work across both traditional IT and operational technology environments.

This is a great fit for someone with atechnical support or IT backgroundwho wants to move further into service coordination, client management, and operations.

Work Type

Fully Onsite - 5 days a week in-office or visiting client sites; on-call andafter hourssupport whenrequired

Location :Toronto, ON

Work Type :Thisis a newly created position

WhatYou'llDo

Service & Client Coordination

Manage service requests and tickets, ensuringtimelyand effective delivery

Coordinate service schedules between clients, technical staff, and vendors

Track SLAs, open issues, project milestones, and deliverables

Coordinate client onboarding, transitions, and infrastructure projects

Communicate service updates, priorities, and escalations to clients

Provide training and support to clients on service delivery tools and systems

Maintain strong relationships with clients, including senior and executive stakeholders

Building Technology & Vendor Coordination

Coordinate IT and building technology services across multi-site commercial properties

Support operational technology (OT) service coordination

Coordinate third-party vendors, including onboarding, access requests,



and vendor-performed work

Track service, project, and vendor activity across individual properties

Work with property management stakeholders on scheduling, escalations, and status updates

Team & Leadership Support

Act as the day-to-day liaison between leadership and the technical team

Translate priorities into clear, actionable direction for technical staff

Identifyand communicate risks, blockers, and service delivery issues to leadership

Track service metrics and provide reporting on SLA performance, trends, and areas for improvement

Help leadershipidentifyopportunities to improve service quality and efficiency

Documentation & Process Improvement

Maintainaccuratedocumentation across tickets, projects, and processes usingHudu

Audit documentation quality and ensure information is kept current

Identifyopportunities to improve service delivery processes and team efficiency

Participate in quality assurance and continuous improvement initiatives

Research tools and technologies that could improve service delivery

Monitor service delivery costs and help ensure services are delivered within budget

Participate in an on-call rotation for critical after-hours service needs

WhatWe'reLooking For

2-3+ years of experiencein technical support, service coordination, customer service, or a similar role

Previousexperience in anIT, MSP, or managed services environment is strongly preferred

MinimumLevel 1 hands-on technical experience

Direct hands-on experience with anRMM and PSA platform





Experience withHaloPSAand/orNinjaOneis a strong asset;AutoTask, ConnectWise, or similar platforms will also be considered

Robust understanding of IT service management principles

Familiarity with network infrastructure, operating systems, virtualization, and cloud technologies

Experience coordinating projects involving multiple stakeholders

Experience coordinating third-party vendors is an asset

Strong organizational and time-management skills

Excellent written and verbal communication skills

Comfortable communicating with both technical and non-technical stakeholders, including C-level clients

Strong problem-solving and analytical skills

Genuine technical aptitudeand the ability to understand and communicate technical issues

What Makes This Role Exciting?

Client-Facing: Build relationships with clients and become a trusted point of contact for service delivery

Variety: Work across managed IT, cybersecurity, and building technology environments

Technical + Operational: Use your technical background while developing your service delivery and coordination skills

Visibility: Work closely with leadership and have a direct impact on how services are delivered

Growth: Opportunity to take on larger projects,additionalresponsibility, and progress toward aService Manager or Team Leadrole as the organization grows.

Base Salary:$65,000-$85,000

Performance Bonus Eligibility

Paid Time Off & Extended Health Benefits(Medical/Dental/Vision)

Professional development, training, and certification opportunities

We're committed to diversity and inclusion. Need accommodation during the hiring process? Let us know, we're here to support you!

AI Use Disclosure

STACK IT uses AI-enhanced tools to support initial candidate screening and interview note analysis. All assessments and hiring decisions remain human-led.

📌 IT Service Coordinator (Winnipeg)
🏢 STACK IT Recruitment
📍 Winnipeg