All Manitoba Liquor & Lotteries employees may apply. Manitoba Liquor and Lotteries is committed to Diversity, Equity and Inclusion. We strive to hire a workforce that reflects the community we serve. Employment equity will be considered therefore applicants who identify as women, Indigenous people, members of racialized groups, and persons with a disability are encouraged to apply.

If you require an accommodation at any time during the recruitment process, please let us know how we can meet your needs.

Job Purpose

The IT Technical Specialist is responsible for performing technical and non-technical duties for Manitoba Liquor and Lotteries' (MBLL) projects, including technical research & planning, technical design & documentation, installation & configuration, and training & transitioning technology fully to operations for MBLL business systems. This position also provides technical operational Tier II support for MBLL business systems, including incident and request handling, performing root analysis for managing problems, managing/implementing system changes and performing technical duties for disaster recovery testing.

Job Responsibilities

- Design, implement, integrate, and configure server-based applications software and associated hardware/peripherals for business projects; while adhering to MBLL’s change request processes and ITIL best practices.
- Apply Enterprise Architecture principles, standards, and methodology to ensure effective solution design.
- Conduct technical testing and validation of business solutions.
- Provide technical support for testing activities through the project test phases.
- Create system documentation, including design, build, configuration, recovery, and operational procedures.
- Provide knowledge transfer and technical training to ITS resources as part of transition to operations activities.
- Provide estimated work efforts and costs related to project activities.
- Provide project coordination services for small to medium projects with low to medium complexity.
- Complete project activities on time and in scope, while adhering to project methodologies.
- Create and modify procedures, blueprints, roadmaps, and standards as required.
- Identifying and defining service level agreements on current and new technologies
- Resolve Tier II level incidents and requests for service within our target resolution’s time period.
- Escalate all Tier III support calls to appropriate ITS staff within our target resolution’s time period.
- Research technical and non-technical problems to resolve in a timely manner.
- Create and modify procedures, blueprints, roadmaps, and standards as required.
- Install hardware, operating systems, application software and non-enterprise level database platforms.
- Perform Start/End of Day and any other necessary procedures on all systems, when required.
- Recover ITS services/systems as dictated by recovery objectives and document all actions and resolutions in the support/knowledge database.
- Participate in planning and executing recovery exercises as part of the Disaster Recovery team.
- Patch systems, including operating systems, database technologies, and application software.
- Install, configure, and troubleshoot hardware, peripherals, POS equipment, etc.
- Assist with the implementation of server hardware and server virtualization upgrades.
- Set up basic networking configurations.
- Coordinate data cabling with internal providers.




- Complete/assist with special projects and assignments as required.
- Support and comply with policies, procedures, practices and Corporate Responsibility commitments.
- Complete required courses and training.
- Other related duties as assigned.

Primary Qualifications

- Completion of a recognized diploma or degree program in a related IT discipline.
- A minimum of five years’ experience in an Information Technology support and service delivery role supporting Enterprise Class systems and applications.
- Experience in superior customer service delivery and support.
- Project coordination experience.
- Requires knowledge of Windows Server and experience in designing, implementing, and maintaining current Microsoft server products including Microsoft SQL and IIS.
- Intermediate experience on failover, high availability, and disaster recovery.
- Intermediate knowledge and demonstrated troubleshooting skills for diagnosing connectivity issues due to network routing, firewall, application delivery controller, and other physical layer components.
- Basic knowledge of server virtualization.
- Having and maintaining a valid Manitoba Class 5 Drivers License, including access to transportation.
- Intermediate skills in Microsoft 365 (Word, Excel, PowerPoint, Outlook, OneDrive, and Teams).
- Continuous upgrading/learning is required to remain current in information technology.
- The key accountabilities for this position include adapting to new changing conditions in a positive manner, communicating and working respectfully with co-workers, consistently delivering excellence in customer service, demonstrating appropriate job knowledge, following direction from leadership on assigned tasks, following established Secure Work policies and practices, following Manitoba Liquor & Lotteries’ policies and procedures, meeting the established attendance expectations, meeting the productivity performance expectations and taking accountability for actions.

Secondary Qualifications

- Linux experience is an asset.
- Certifications such as A+, Network+, Linux+, RHCE, Microsoft role-based certifications and CCNA would be an asset.
- DHCP and DNS experience is an asset.
- Powershell/batch scripting experience is an asset.
- Accreditation as a Certified Business Continuity Professional (CBCP) or Associate Business Continuity Professional certification (ABCP) or equivalent experience is an asset.

***Testing may form part of the screening/selection process. Circumstances may arise where the bulletin may need to be withdrawn or the number of positions may need to be increased depending on the Collective Agreement. We thank all interested applicants, however, only those selected for interviews will be contacted.

A Outstanding Place to Work! Enjoy fantastic benefits with our Total Rewards package

Work/Life Balance and Wellness

- Discretionary Time: Up to 10 paid discretionary leave days per year, depending on bargaining unit. Employees can carry forward discretionary leave days each year for a total of up to 50 days.




- Hybrid Work Model for Eligible Positions: Remote/Office work for eligible positions.
- Flex Time: Flexible shifts and work hours for eligible positions.
- Maternity and Parental Leave: Top-up of E.I. maternity leave benefits to 93% of employee’s basic earnings for 17 weeks.
- Fitness Allowance Reimbursement, depending on bargaining unit: Up to $250 per year that can be used to cover gym memberships, fitness equipment, and more.
- Computer Purchase /Fitness Purchase Program: Interest free loans for employees purchasing computer equipment to increase computer literacy, learning, and professional growth, or to purchase fitness equipment for personal health and wellness.
- Diversity and Inclusion: Our Diversity, Equity and Inclusion Committee is made up of employees from across the organization who are passionate about bringing diversity and inclusion to life.
- The Together Project: At Liquor & Lotteries, Caring is part of our corporate culture - we care for each other, our partners, and our community The Together Project represents the charitable efforts of the corporation and its employees working together to enrich the lives of Manitobans. Employee charitable activities are eligible for reward benefits.

Vacation

- Accrue up to 10 paid vacation days per year during the first 2 years of employment.
- Accrue 15 paid vacation days per year after 3 years of employment.
- Accrue 20 paid vacation days per year after 5 years of employment.
- Accrue 25 paid vacation days per year after 9 years of employment.
- Accrue 30 paid vacation days per year after 19 years of employment.

Retirement Savings Plan

- Defined Benefit Pension Plan: Guaranteed lifelong monthly payment at retirement provides great security for employee’s long-term strategy.
- Voluntary Group Registered Retirement Savings Plan

Health Insurance and Benefits

- Customize your Plan: Choose from a variety of options to best fit your needs. Includes coverage for prescription drugs, vision, dental, ambulance, extended health options and more for you and your eligible dependents. Health Spending Account: Depending on the option you choose, you may receive up to $1,750 towards eligible medical or dental expenses.

Flex Credit: Depending on the bargaining unit and status, you may be provided with a Flex Credit amount to purchase some or all of Group Life Insurance, Accidental Death and Disablement Insurance & Dependent Life Insurance. World-wide Travel Health Benefits

Employee & Family Assistance Program (EFAP): Free professional wellness support for employees and their immediate family member

Training and Development

- Educational Assistance: Tuition reimbursement for eligible employees.
- Training: Variety of courses and programs to support skill and professional development.
- Career progression: Internal job posting system that provides opportunities for a variety of career paths.
- Apprenticeship and skilled trade training: Programs offered in partnership with educational institutions such as RRC Polytech, the University of Winnipeg, and the University of Manitoba.

Discounts and Rewards

- Employee Rewards & Recognition Program: Points-based program recognizing employees for earned and nominated achievements such as long-service, going above and beyond, and community volunteer work.
- Discounts: Employees receive exclusive discounts from a variety of retailers, entertainment venues, and service providers.

📌 IT Technical Specialist (Winnipeg)
🏢 Manitoba Liquor u0026 Lotteries
📍 Winnipeg