Shape the future of SAP services as a SAP Service Delivery Manager at Syntax. Drive operational success and client satisfaction in a dynamic cloud setting. Syntax, a leader in Managed Cloud Services, seeks a committed SAP AMS Delivery Manager to enhance its service capabilities.

You will be responsible for managing service delivery across SAP environments, ensuring adherence to operational guidelines while acting as a vital link between clients and internal teams. The role plays a crucial part in implementing continuous improvements and service quality enhancements. Key Responsibilities:

- Lead the delivery of SAP AMS services
- Ensure effective incident and change management
- Monitor service quality and track performance metrics
- Facilitate governance and stakeholder communication
- Implement service improvements and automation solutions Requirements:
- Experience in SAP Application Management Services
- Strong operational and client relationship skills
- Proven experience managing SLAs and KPIs
- Excellent problem-solving and escalation management skills
- Familiarity with SAP landscapes across multiple modules Join Syntax to advance SAP support excellence and foster a culture of innovation and improvement.

📌 Key SAP Service Delivery Role at Syntax (Montreal)
🏢 Illumiti
📍 Montreal