Job#: 3047249 : Lead Application Support Specialist (M&S; Mech) Client: Top 5 Bank

Location: Downtown Toronto, ON

Hybrid/Onsite: Remote with flexibility hybrid

Engagement Type: 6-12 month contract-to-hire

Position Overview A financial-services organization is seeking a senior Application Support Lead to serve as a top-level escalation resource for complex issues affecting customer deposit accounts and core banking transactions.

Specific Functions of This Role:

- Provide escalation point for service requests impacting customer accounts (on call required)
- Provide leadership to development team and provide back-up support for Support Manager as needed.
- Resolve incidents requiring investigation and analysis of account/transaction application processing – both online CICS and batch processing
- Act as mentor for more junior staff, able to quickly understand, apply and coach on abstract mainframe concepts.
- Work closely with Development, Operations and other Production Support teams to understand, assess and solve for a wide variety of issues.

Responsibilities

- Lead investigation of critical customer-impacting incidents.
- Resolve complex online and batch-processing failures.
- Analyze account, transaction, application, and data issues.
- Serve as an escalation point for service requests.
- Coordinate resolution across development, operations, and production-support teams.
- Participate in incident recovery and root-cause analysis.
- Provide leadership to developers and support staff.
- Mentor junior professionals in mainframe troubleshooting.
- Provide backup leadership support where required.
- Participate in on-call rotation.

Qualifications:

- In-depth knowledge of core banking processing, transactions and proven analytical skills
- 10 - 15+ years of application development, analysis and mainframe experience and mainframe support experience.
- Experience working on medium to large scale mainframe application supporting a broad range of services and transactions
- Exposure to branch processing, with focus on deposit accounts, analysis of production issues or senior help desk experience




- Solid CICS and batch-processing support experience.
- Production incident leadership and root-cause analysis.
- Experience supporting large, high-volume transaction applications.
- Understanding of branch and customer account processing.
- Proven leader with extensive coaching experience with a variety of team composition
- Strong analytical skills for complex problem solving
- Detail oriented with strong organizational skills

Preferred Qualifications

- COBOL, JCL, DB2, PL/I, or Assembler.
- ITIL or formal service-management experience.
- ServiceNow.
- Banking modernization.
- Operations-support leadership.

Success profile The successful candidate combines deep technical troubleshooting with calm incident leadership and can develop the capability of the broader support team.

EEO Employer

Everforth Apex Systems is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Everforth Apex

Systems will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or (phone hidden).

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation,



collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex Benefits Overview:

In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. © 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or (phone hidden). (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

📌 Lead Application Support Specialist (M&S Mech) (Toronto)
🏢 Apex Systems
📍 Toronto