Become a key leader in customer experience at Canada Goose's Rideau Centre location. As a Lead, Experience, you will drive superior service and embody Canadian Warmth every day.

In this leadership role, you will create engaging customer journeys and strengthen Canada Goose's position as a luxury lifestyle brand. With 2-3 years in leadership within luxury retail, you'll coach the team, manage KPIs, and ensure a top-notch shopping experience. Your expertise in guest relationship management will enhance customer satisfaction and team performance.

Key Responsibilities:



• Model superior customer service reflective of Canadian Warmth • Teach and coach team members on service best practices • Address customer issues and develop effective resolutions • Foster consistent engagement with top clients through clienteling • Support talent development and maintain inclusivity in the workplace

Requirements: • 2-3 years leadership experience in retail • Luxury brand experience in high-traffic locations • Knowledge of guest relationship management tools • Robust analytical abilities to drive business performance • Ability to stand for long periods and work flexible hours

Lead the journey of excellence in customer service with Canada Goose in Ottawa.

📌 Lead Customer Experience at Canada Goose (Montreal)
🏢 Canadagoose
📍 Montreal